If you do not see your question listed, please email kevin@surveysupplyinc.com for a quick response!
- Where are your wood stakes manufactured? Yes, our premium Wood Stakes are manufactured in-house in South Carolina.
- Where are your distribution centers? Our distribution centers are located in Milford, DE and Coward, SC.
- Where do you ship your products? We are able to ship our products anywhere in the United States, with some products being able to be shipped to Canada.
- What addresses cannot be shipped to? Our website calculates shipping to residential and commercial address within the lower 48 states. Select products are also able to ship to Canada. We are unable to ship to PO Boxes.
- I have received a shipping error during checkout, what do I do? If you are receiving an error with shipping, please confirm that you have input a complete, UPS-recognized shipping address. If the error is not resolved with a corrected shipping address, please contact us via a phone call at 800-801-9816 or email kevin@surveysupplyinc.com.
- How do "free shipping" items ship? Items marked with free shipping on our website will ship either via UPS Ground or LTL Freight to the continental United States only. If any products labeled free shipping are combined with other items that are not free shipping, any expedited service chosen during checkout (Next Day Air, 2nd Day Air, etc.) will only apply to those products in the cart that are not labeled free shipping. For any free shipping items that require expedited service, please contact us for a custom shipping quote.
- We want to order a pallet of Wood Stakes, how will they be delivered? We ship our Wood Stakes direct from the mill (South Carolina) via LTL Freight anywhere in the United States. If you are in our local delivery area (within a 100 mile radius of Milford, DE), they will be shipped via our enclosed delivery truck.
- We want to order a few bundles of Wood Stakes, is that possible? Small orders of 1-4 bundles can be shipped via UPS.
- Will you accept purchase orders? Yes, purchase orders are accepted.
- We are a government agency, are we able to receive a quote for our purchase orders? Yes, however, quotes can take up to 48-hours to process.
- Our company is tax exempt, but the website is calculating tax, help! Survey Supply, Inc. collects tax in the following states: GA, IN, MD, NC, NJ, OH, PA, SC, TN, & VA. If you are tax exempt and have a tax exempt certificate, please visit our Avalara CertExpress page to complete validation prior to completing checkout. If you have not done so already, create an account on our site. Once your certificate is validated, we will flag your account as tax exempt and email you to confirm. You can then proceed to order tax-free moving forward.